SHIPPING INFORMATION FAQS  

What are the shipping charges?

Our preferred shipping carriers' charge us based on the product weight, dimensions, origin, destination and the desired shipping and delivery services. We DO NOT mark up our shipping prices; we simply charge you the exact price that our carriers charge us so that you benefit from our volume discounts. Once an item is in your shopping cart, you will be able to select your preferred method of delivery.

Are there additional charges shipping to Alaska or Hawaii?

Shipping charges to Alaska and Hawaii will be displayed at checkout; however, some items or delivery services may require a specialized quote to process. Feel free to Contact us for help placing an order shipping to Alaska or Hawaii. Please note that orders shipping to Alaska and Hawaii will take longer to be delivered.

Do you ship to PO Boxes?

No. Most of our orders ship via UPS, FedEx or by freight carrier which require a street address for delivery.

Do you ship to APO/FPO addresses?

Dazadi.com is happy to ship packages to our military personnel serving overseas. However, export and freight restrictions prevent some items from being shipped to military addresses. Contact us to place an order that is shipping to a military address. APO/FPO orders can only be shipped using the United States Postal Service (USPS) and may require additional postage. We will contact you for approval on any additional shipping charges. Please note that orders shipping to APO/FPO addresses require extra processing time and will take longer to be delivered. Please allow 2 to 4 weeks for your order to arrive after shipping. Always remember to include full name, grade and PSC or unit number when ordering.

Why do some products include Free Shipping and others do not?

Depending on specials at any given time of the year, we offer a select group of products to our customers that ship for free. Please check the product details page to identify whether your product is eligible.

Do you ship to US territories?

Unfortunately, we currently do not ship to Puerto Rico, Guam or any other US territories, protectorates or possessions.

Do you ship to Canada? Mexico? International addresses?

Unfortunately, we currently do not ship to addresses outside the United States; however, we are working diligently to offer our awesome selection of products to international customers.

Can I use a package forwarding service?

A package forwarding service allows you to shop online in the US and to easily send orders to Alaska, Hawaii, military or international addresses. These companies provide you with a secure domestic shipping address and offer low shipping rates. Dazadi.com makes no guarantees of service or pricing of these package-forwarding companies, but we can help with product information if you want to use their services.

Can I include a Gift Message with my order?

Unfortunately, we are currently not able to add personalized messages to orders.

When will my order ship?

Most orders leave the warehouse within 1 to 3 business days (Monday through Friday, excluding US Holidays). Please see the product details page for more information about shipping lead times. After an item has shipped, you will receive an email with the shipping company information and a tracking number so you can follow the progress of your delivery.

Custom orders (including some team logo items and made-to-order game tables) will take longer to ship. We will contact you concerning shipping lead times for orders requiring customized work.

To ensure swiftest order processing, please review your shipping address carefully. Make sure the street number and zip code are correct. If your order is shipping to a business, include the business name and a contact name. Also, make sure to include the apartment number, room number or suite number, if applicable. Most importantly, include a phone number, in case we need to verify shipping information. Incorrect or incomplete addresses will delay processing and shipping and may be subject to additional charges.

During times of heavy volume, especially November and December, orders may take longer to process and ship, therefore shipping dates cannot be guaranteed. Please plan accordingly.

How will my order be shipped?

Small packages are shipped using UPS or FedEx. However, when it is best for you, we may ship via USPS. Oversized and heavy items are shipped with one of our three premium delivery services: Dazadi Bronze Delivery, Dazadi Silver Delivery, or Dazadi Gold Delivery.

Please note that some items ship in retail packaging with product images printed on the box. If the item is a gift and you are worried about ruining the surprise, please consider shipping to work or an alternate address instead.

When will my order arrive?

Orders typically arrive within 4 to 7 business days after leaving the warehouse. Keep in mind that delivery dates are estimates based on item availability, shipping location and shipping schedules. These delivery dates are not guaranteed.

How do I track my order?

After your order has shipped, you will receive an email with carrier information and a tracking number. Click on the link directing you to the carrier's website to get the latest tracking information on your order. You may also log into your Dazadi.com account to track your order. See Track Your Order for further information.

Can I change the delivery address for my order?

Yes, only if the shipment has not left the warehouse. If your order has already been shipped, it is more difficult and costly to change the delivery address. You may be subject to additional charges and these changes are never guaranteed by the shipping companies. Contact us as soon as possible if you need to change the delivery address.

Can I pick up my order?

No. Orders cannot be picked up.

Can my order be expedited?

Dazadi.com has One-Day and Two-Day Shipping options available for select items. Restrictions may apply.

When will my expedited order ship?

Most expedited orders placed before Noon Eastern Time (12 EST) will ship the same day. Expedited orders placed after Noon Eastern Time (12 EST) will ship the next business day.

Expedited shipments will arrive by the end of the business day on the delivery date. Expedited orders will not be delivered on Saturday. UPS does not count Saturday, Sunday, holidays or the ship date as business days. For example, a One-Day order placed on a Friday before Noon Eastern Time (12 EST) would be delivered the following Monday by the end of the day. All transit times are business days, not calendar days.

Dazadi.com does not control the weather. Sometimes, severe weather conditions will delay delivery of expedited shipments. Dazadi.com cannot be held responsible for these delays and cannot credit expedited charges for shipments delayed by weather or conditions beyond our control.

What do I need to know when I order a large or heavy item?

Oversized and heavy items, typically 150 pounds or more, will be shipped using our handpicked in-home delivery carriers. The delivery company will contact you by phone to schedule a delivery date and time; please advise them of any details that will ensure a smooth, effortless delivery. Be sure to provide a daytime phone number when placing your order. Someone must be available to sign for the delivery at the scheduled delivery time. Typically, deliveries are made between 8 a.m. and 5 p.m., Monday through Friday; deliveries are not available on weekends or holidays. Additional charges will apply if the carrier must return due to a missed appointment.

How will my large item be delivered?

Dazadi.com currently provides three options for the delivery of large, heavy items. We do not believe that merely delivering items that weight hundreds of pounds to your curbside is good service. Therefore we offer:

• Dazadi Bronze Delivery - We will unload the item from the truck and place it in the first dry area nearest your home, but not in your home.
• Dazadi Silver Delivery - For an additional fee, we will unload the item from the truck and bring it anywhere on the ground level of your home, to the garage, or to the backyard, depending on the item and your needs.
• Dazadi Gold Delivery - For an additional fee, we will unload the heavy item from the truck and bring it anywhere in your home. Upon your request, we will also unpackage the item and remove the debris from your house.

We only use the most reputable and professional delivery teams.

Restrictions may apply based on the size and weight of the item and the maneuverability within your home.

Please refer to Assembly Services below for further details about product assembly.

The delivery company should never ask you to pay them directly for any delivery services. If a driver asks for money to make a delivery, contact us immediately.

Can these large items be expedited?

Expedited freight shipping is available for an additional charge; however, please keep in mind that expediting freight can often be more expensive than the item itself. Contact us for quotes on expedited freight. Please note that severe weather conditions can sometimes delay delivery of expedited shipments. Dazadi.com cannot be held responsible for these delays and cannot credit expedited charges for shipments delayed by weather or conditions beyond our control.

Can I get my item assembled?

Assembly is a premium service available for items sold at Dazadi.com. We utilize a nationwide team of assembly professionals to ensure your item is assembled or installed correctly. Please contact us for further details about assembly. Please note that delivery and assembly often occur separately.

What do I need to do when my order arrives?

First INSPECT the shipment and second please DOCUMENT any problems on the delivery receipt.

All items are shipped with 100% insurance coverage as long as the delivery acceptance guidelines listed below are followed:

• When your order is delivered, immediately inspect the outer carton (on every side, including the bottom) and entire contents for any potential damage that may have occurred during shipping.
• For all freight shipments, it is important to document ANY damage or shortages on the delivery receipt. Be as specific as possible when noting punctures, scratches or shortages. Notations such as "HOLE IN BOX," "PACKAGING TORN" and "MISSING CARTON" are necessary to establish carrier responsibility.
• It is normal for the carton to show some wear; however, if it is clear that MAJOR damage has occurred, refuse the delivery and contact us immediately for a replacement.
• If any minor damage has occurred that you believe can be replaced with parts, note the damage on the delivery receipt and accept the item. Contact us for replacement parts.
• Small package deliveries, such as those by UPS or FedEx, should be carefully inspected as well. Notify the driver of any potential damage before accepting delivery. If the package was left without collecting a signature, inspect the package and its contents as soon as possible and contact us with any discrepancies.
• If the driver refuses to allow you to sign the delivery receipt in the manner previously described above, refuse delivery and contact us immediately.
• Damage and shortages must be reported within 10 days of receiving your order.

What if there is a problem with my order?

In the unlikely event that your order is incorrect, missing parts, damaged or defective, please contact us within 10 days of receiving the item and we will send you the correct product, replacement product, or replacement parts at no cost to you.

What should I do if my shipment is lost?

Hang tight. Usually "lost" shipments have just been misrouted. Contact us if your shipment is missing cartons or the carrier has alerted you about potential missing freight. Dazadi.com will immediately initiate a tracer on the shipment, as required by the shipping companies. If, after 3 business days, the shipment or missing cartons cannot be located, we will ship another to you at no additional charge.

What should I do if my shipment is stolen?

In order to get your item to you as quickly as possible, we do not require a signature upon delivery, with the exception of freight shipments. YOU ARE RESPONSIBLE FOR PROVIDING A SECURE DELIVERY ADDRESS. Any item that is lost or stolen, but shows confirmed delivery, is not the responsibility of Dazadi.com. If you are concerned about the delivery address, please consider shipping to work or an alternate address instead.

How do I return an order?

Returns are easy at Dazadi.com. Visit our Return Policy for further information and instructions.

Please contact us with any further shipping questions or concerns.