Shipping Cost
EVERY item sold on Dazadi.com includes standard FREE* Ground Shipping within the continental United States. Expedited and full-service shipping are
available for an additional charge. Please note the following shipping restrictions:
- Alaska and Hawaii - Contact us for additional charges.
- APO/FPO Addresses and U.S. Protectorates - Some items cannot be shipped to these locations; therefore, orders will be handled on a case by case basis.
Contact us for details.
- International Addresses - We are not currently able to ship to addresses outside the United States including Canada and Mexico.
- P.O. Boxes - We cannot ship to post office boxes.
- *Remote Locations within the continental United States - Dazadi has contracts with several leading small package and freight carriers in the
United States. If in the rare instance these carriers consider your location to be "remote" (i.e. outside their normal shipping routes), you
may be subject to an additional charge. Please keep in mind that Dazadi's carriers cover over 97% of the continental United States and deliveries to
"remote" areas are very rare. Dazadi will contact you prior to shipping concerning any additional charges.
Delivery Time
Orders usually leave the warehouse within 1 to 3 business days. Please note that business days are Monday through Friday, excluding U.S. Federal Holidays.
Orders typically arrive within 5 to 7 business days after leaving the warehouse.
Freight Shipments
Larger and heavier items will be shipped via ground freight. Expedited freight shipping is available for an additional charge; however, please keep in mind
that expedited freight can be more expensive than the item itself. Please contact us for quotes on expedited freight.
The delivery company will notify you by phone to schedule a delivery date and time. Someone must be available for the item to be
delivered. Typically, deliveries are made between 9am and 5pm, Monday through Friday. Weekend, after-hours and hour-specific deliveries are available
for an additional charge.
The shipping company is not responsible for unloading the item from the truck or carrying it inside. For all freight shipments,
we recommend having at least two adults available at the time of delivery. Additional services such as lift-gate, inside delivery, unpacking, debris
removal and light assembly are available for an additional charge. Please contact us for a quote on full-service delivery.
Delivery Acceptance Instructions - IMPORTANT
All items are shipped with 100% insurance coverage as long as the delivery acceptance guidelines listed below are followed.
- When your order is delivered, immediately inspect the outer carton (on every side, including the bottom) and entire contents for any potential damage
that may have occurred during shipping.
- For all freight shipments, it is important to document ANY damage or shortages on the delivery receipt (bill of lading). Be as specific as possible when
noting punctures, scratches or shortages. Notations such as "HOLE IN BOX," "PACKAGING TORN" and "MISSING CARTON" are necessary
to establish carrier responsibility.
- It is normal for the carton to show some wear; however, if it is clear that MAJOR damage has occurred, refuse the delivery and
contact us immediately for a replacement.
- If any minor damage has occurred that you believe can be replaced with parts, note the damage on the delivery receipt and accept the item.
Contact us for replacement parts.
- Small package deliveries, such as those by UPS or FedEx, should be carefully inspected as well. Notify the driver of any potential damage before accepting
delivery. If the package was left without collecting a signature, inspect the package and its contents at your earliest convenience and
contact us with any discrepancies.
- If the driver refuses to allow you to sign the delivery receipt in the manner previously described above, refuse delivery and
contact us immediately.
- Damage and shortages must be reported within 10 days of receiving order.
FAILURE TO FOLLOW THESE STEPS ABSOLVES DAZADI AND THE CARRIER OF SHIPMENT RESPONSIBILITY. NO EXCEPTIONS.
Please contact us with any further shipping questions or concerns.
